Scroll down to read some reviews on this page, or you can click on the social media buttons below to read reviews on those sites.
“Fantastic service. Nick was highly professional, fast communication and followed up with us on our restructure. Definitely recommend getting in touch with the team at Custom Mortgages - they take the stress out of dealing with the banks and are so good at what they do. Thank you!
Victoria EylesNew Zealand
“We appreciate the wonderful attitude, helpful approach and attentiveness to service demonstrated by Mr Daragh Cantwell from Custom Mortgages. Daragh has done all the hard work by providing us with timely and extremely efficient service without any delays. Daragh’s professionalism and ability to get to the bottom of the situation quickly exceeded our expectations. He is unique in his own manners - knowledgeable, pleasant and genuinely interested in helping us to meet our needs. Daragh has always made us feel respected and valued. Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with Custom Mortgages for years to come.
Yogi M.New Zealand
“Nick and his team did an awesome job securing a home loan for us. He Made the process fast simple and easy. They chased down the best rates around. Highly recommend. Thanks again.
Simon ChickNew Zealand
“Daragh has been amazing with the process of gaining a mortgage. I couldn’t recommend these guys anymore!!
Brooke SaundersNew Zealand
“I contacted Nick through the Custom Mortgages websites and he was quick to respond. We scheduled a meeting at their office in Queenstown and he took the time to reivew my financial documents ahead of time so he knew exactly what my options were and we set a gameplan from there. I also met with Daragh and the whole team at Custom Mortgages. They all were extremely nice and welcoming. I moved to New Zealand from America, so I was really appreciative of their expertise in foreign income. I highly recommend Custom Mortgages.
Nicholas M.New Zealand
“Nick from Custom Mortgages was absolutely brilliant. As first home buyers my wife and I had a lot of questions and stresses during the process of purchasing our home. Finance however was not one as Nick helped to take away all the pain that can be involved in the process. He was open, honest and communicative and was always sure to check we knew what was happening and what our next steps where! We wouldnt have been able to do this without Custom Mortgages help. Thanks so much guys!!!
Sam & Lauren HillmanNew Zealand
“Nick from Custom Mortgages was very helpful, followed up and came back to me quickly and made getting the house in New Zealand easy for me. If your looking for someone to help you with property financing Nick is great to deal with.
Simon MouatNew Zealand
“Alison was fantastic to work with. She made everything clear for us and she was great to communicate with. No question was ever too silly. Buying our first home was made so much easier with her support and advice! My partner and I highly recommend Alison!
Emma TilburyNew Zealand
“Lucy and Alison were amazing to work with. Appreciate all their professional advice and high level of service. The process felt easy with their help extending our mortgage for our renovation in Dunedin. Highly recommend this team!
emma PNew Zealand
“Excellent service and super easy to deal with. They exceeded my expectations, resulting in great outcomes across several commercial and residential properties.
Guy ShallardNew Zealand
“Alison was fantastic to deal with! Alison took all the pressure off me trying to sort out my mortgage. I didn't actually think I would be able to buy in Cromwell and she has made this possible. Nothing was a problem, and she reassured me to relax as she would take care of every worry on my behalf. I highly recommend Alison Mair.
Ingrid ShawNew Zealand
“I approached Alison as a single-income earner needing to secure a property quickly, at a time when my life was less organised than I’d hoped. From our first meeting, I valued her warm, optimistic approach, which immediately put me at ease. Buying a home is always a complex and stressful process, but Alison’s guidance and support made it so much smoother. I would highly recommend her to anyone looking for genuine, professional service.
Julia StrelouNew Zealand
“Alison was amazing! She worked efficiently and was very good with her communication. The whole process was smooth and easy, couldn’t recommend her enough.
Amy Hall-jonesNew Zealand
“We had a great experience working with Alison. We highly recommend her to anyone looking for a mortgage broker. She was amazing with everything she did to help us pursue our dream home. She guided us through the process and her communication, efficiency and professionalism throughout the whole process was above and beyond. Thankyou so much.
Lanee HarknessNew Zealand
“We have been working with Alison since March and have had the best experience, she’s always answering my frantic emails , calls & texts and has made the process to being landowners so easy! We will continue to work with her for the house build and would highly recommend. We organically started our journey with Lucy in Wanaka and transferred to Alison midway whilst she was away on leave. Alison quickly picked up where she left off and we didn’t give her much time! Thank you so much - Nat & Greg
Natalie BrownNew Zealand
“Amazing! Can’t thank and recommend Alison and her support crew enough! Ali made the process very easy for us and communication was always on point the whole time. We were definitely not an easy or straight forward case but are so so grateful to have you in our corner! Thank you again and highly recommend reaching out to the awesome team! Rochelle and Alex
Rochelle BlackfordNew Zealand
“Alison was great to work with and very helpful getting us into our first home! Really appreciated the clear and frequent communication and the patience she had with us, with it being our first home it was all very new to us so we had a lot of questions! Even saw us on a public holiday to make life easier for us. Thanks so much for all your help 😊
Lucy CarpenterNew Zealand
“Fantastic service from Lucy and the team! she went above and beyond to help us get into our first home in difficult times. She communicated easily and was there every step of the way even answering all the niggly little questions. Id highly recommend both Custom Mortgages and specifically Lucy to anyone looking to get into their first house! we will defiantly be return customers!
Jarrad VincentNew Zealand
“We worked closely with Lucy to get out mortgage finance organises in a short window time frame. Lucy is professional, good at explaining the information and prompt with her communications. She showed initiative to get us quicker approval with an alternative lender when our first option fell through days before the cut off. We would recommend Lucy for all your mortgage requirements, she is a pleasure to deal with.
Ania DrouetNew Zealand
“We received exceptional service from Lucy at Custom Mortgages. Her professional assistance in keeping our dream in purchasing a house alive was finominal. We felt that she always kept our interests in mind and seeked the best outcome for us. Timely updates gave me confidence that our application was progressing. Thank you for fantastic service!
Francois Burgert SwartsNew Zealand
“5 months into owning our first home, my partner and I cant recommend custom mortgages enough. James came highly recommended to us. He met our ambition and gave us the confidence that we could achieve our goals, even when they seemed out of reach. As first time home buyers we had lots of questions, James was extrememly responsive and readily available to us, which was hugely important as the deadline sale was brought forward by 3 weeks. We ended up going from our initial consultation with james without a property in mind to settlement in just over 4weeks!!! Unbelievable outcome and we couldn't have done it without the professional guidance of James.
Lisa whelanNew Zealand
“Nearly a year ago, we reached out to Nick and the Custom Mortgage team with the hope of purchasing a holiday home in New Zealand. From start to finish, the process was made significantly easier thanks to Nick's expertise and dedication. All we needed to do was provide the necessary information, and Nick handled the rest, successfully obtaining our loan on our behalf. Despite residing overseas, what I initially thought would be a daunting challenge turned out to be one of the simplest experiences I've had. The customer service throughout the entire process was outstanding. Thank you, Nick, for making this possible!
Lara TorrranceNew Zealand
“Alison was helpful, knowledgeable and made the notoriously difficult process of switching banks really easy for us. It was brilliant to have someone in our corner negotiating on our behalf. I highly recommend Alison and the Custom Mortgages team for personalised and professional service. Thank you!
Amy Wilson-WhiteNew Zealand
“Terri has been an absolute star in making the process of buying a house easy! She has answered our hundreds of questions over the last couple of months and has always made time to meet or talk on the phone. Would highly recommend her, especially if you're buying your first home. Thanks Terri
Neesha WeissNew Zealand
“Terri was amazing to deal with. Great communication and worked hard to get us good rates. Highly recommend.
Jessica McKenzieNew Zealand
“Terri and Nick helped us with our mortgage. They made the whole process simple and easy and explained everything thoroughly. They were communicative and helpful and I wouldn’t hesitate to recommend them to anyone. They acted quickly to help us get financing sorted with a tight deadline. The whole process was smooth and the follow up help has been great.
Emma CollinsNew Zealand
“Nick at Custom Mortgages has been incredibly helpful on the road to our first home. We first talked to Nick not thinking we were even close to buying. Nick is very knowledgeable and was able to break it all down so that we understood the process and that we could in fact buy. Nick made it all very easy and I would recommend him and the team at Custom Mortgages to anyone looking for a mortgage.
Liam MeikleNew Zealand
“As first home buyers, Nick and Terri were incredibly patient and supportive to us and helped us to understand the process of getting a mortgage. They are very knowledgeable, provided excellent communication and kept us informed all throughout. We can't thank them enough for their support and come highly recommend from us!
JordanNew Zealand
“Highly recommend Custom Mortgages - had the pleasure of dealing with James Steber. Process was taken care of, simple, seamless and well communicated. James was approachable and prompt in responding to any queries. Process felt smooth. Now in my first home, and loving it.
Ben WhatmanNew Zealand
“If you are looking for a mortgage broker that really stands out, you need to talk to Alison from Custom Mortgages in Queenstown . My experience working with her has been fantastic. From the sale of our Queenstown house to the purchase of our new property in Auckland, as well as navigating a complete refinance for both our investment property and business. Her extensive knowledge and diligence is evident. If there was ever anything I didn't understand completely, she would take the time to walk me through it and she would liaise with our accountant and lawyer to ensure we explored the best options available and that we were all on the same page. I cannot recommend Alison highly enough. If you’re looking for a trustworthy mortgage broker who will prioritise your needs and guide you through every detail, Alison is definitely your lady!
Emma GibbonsNew Zealand
“These guys are amazing! Made buying my first house pain free and a breeze, Nikola & Daragh are an amazing team to work with!
sophie schinsNew Zealand
“We had a great experience dealing with Custom Mortgage Brokers to secure the loan for our first home. Our mortage broker Lucy made the process easy and stress free. Her expertise clear communication and proactive approach made the experience smooth and easy for us. We gladly recommend the service.
Laura RutkovskaNew Zealand
“I had a fantastic experience working with Rebecca. She was incredibly lovely, always communicative and made sure I felt supported throughout the entire process. Her dedication and client-focused approach truly made a difference and I couldn't be happier with the service I received. Highly recommend!
Nadia KantsNew Zealand
“Nick from Custom Mortgages was absolutely brilliant. As first home buyers my wife and I had a lot of questions and stresses during the process of purchasing our home. Finance however was not one as Nick helped to take away all the pain that can be involved in the process. He was open, honest and communicative and was always sure to check we knew what was happening and what our next steps where! We wouldnt have been able to do this without Custom Mortgages help. Thanks so much guys!!!
Sam & Lauren HillmanNew Zealand
“Unbelievable service, Lucy made our first home purchase A breeze.
Sam LowNew Zealand
Highly professional and fast communication all round .Lucy guided us through the process of our first home which made it stress free and enjoyable. Highly recommend Lucy we can't thankyou enough. Thank you so much !!!
“Fantastic service from start to finish. Daragh at customs mortgages guided me through the complete process of obtaining the mortgage and assisting with advice on all aspects of purchasing in the Queenstown area. His knowledge of the Banking systems, mortgages, the application process and local knowledge and contacts is fantastic. Really takes the stress out of the whole process. Resulting in a smooth and stress free purchase. Highly recommend Customs mortgages to anyone. Particularly buying as overseas buyers with little to no knowledge of the New Zealand house buying process. He guides you through the whole process.
tim websterNew Zealand
“Alison was excellent to work with, her communication was fast, and she was very knowledgeable, I highly recommend her and Custom Mortgages
stephnaie GeorgalliNew Zealand
“Outstanding! Great coms and easy to deal with. Thank you James! We look forward to working with you again in April 2025. Al and Tahlia.
Tahlia CookeNew Zealand
“We worked with Lucy from Custom Mortgages for a loan for a new build project. The service and communication were excellent and made the process so simple and stress free. Highly recommend using Custom Mortgages.
Denzil & KateNew Zealand
“our first experience using a mortgage broker and we couldnt have wished for anyone better. She went above and beyond to ensure the process was smooth and stress free under tight time frames. We really appreciated that Lucy was always there to pick up our call, even if it was after work hours. We found Lucy and Custom Mortgages to be professional and we won't hesitate to use them again in the future and recommend them to friends and family .
Pete & Tanya CopelandNew Zealand
“Very glad I did go with Custom Mortgages, especially Lucy – you’ve been amazing. I felt like you cared about me as a client and that I was (still am) in good hands. Thank you so much for everything you’ve done for me – thank you for holding my hand while I purchase my first home. Thank you to the whole team.
fru fruNew Zealand
“Working with Custom Mortgages to obtain our home loan top up was effortless. Lucy provided all the necessary information and documentation promptly and with ease. Her knowledge and experience enabled our request to be accepted by the banks without hesitation. I would highly recommend Custom Mortgages and look forward to using Lucy and her team again in future.
Jeanette MagnessNew Zealand
“We had a fantastic experience with our mortgage advisors Lucy & Nikola. From start to finish, they were friendly, professional, and extremely knowledgeable, always taking the time to explain everything clearly and answer our questions. The whole process was incredibly smooth and stress-free thanks to their guidance and attention to detail. We felt fully supported throughout and wouldn’t hesitate to recommend them to anyone looking for expert mortgage advice.
Rose TuckerNew Zealand
“Lucy helped us navigate through a very challenging financial period of about 8months with care and kindness as well as a depth of experience and knowledge. Her advice and research covering all our options was invaluable and she often presented possibilities that I hadn't realised were possible. Forever grateful and would highly recommend.
Laura EvansNew Zealand
“Amazing service! Daragh and the team are such lovely people and very keen to help. Professional and efficient! I'll be definitely coming back to them.
Mauricio OliveiraNew Zealand
“Thankyou Alison. A very helpful and friendly process. Great communication and information along the way. Would definitely use again 👌
Michael SullivanNew Zealand
“We had an awesome experience with custom mortgages, our broker Lucy was patient and made us feel supported as first home buyers. She went out of her way to help us get our settlement documents and loans across the line, with the lowest rates. Thank you Lucy!
sam eiversNew Zealand
“Lucy has been brilliant to work with. She and her team are so helpful, responsive and accommodating - especially with us being indecisive customers at times. I’m already recommending her to anyone starting out their mortgage search.
Natasha SeniorNew Zealand
“We purchased a property from Australia and Lucy made the whole process easy with her clear communication and expertise. Whenever we raised a concern she put our minds at ease instantly. Would highly recommend!
Jason ChamberlainNew Zealand
“Lucy was a pleasure to deal with and made buying our first home a breeze. We attended Custom Mortgages first home buyers evening event where we met Lucy, this event along with our first meeting with Lucy gave us the confidence to start looking for a house seriously. Lucy helped find us the best interest rate and answered all of our questions along the way. Highly recommend Custom Mortgages. Thanks.
Alice PorterNew Zealand